Skip to main content

E-commerce

"Achieving efficiency in the e-commerce space isn’t easy,
PARTICULARLY FOR BUSINESSES THAT HAVE LITTLE PRIOR EXPERIENCE
ALONG WITH THE SURGE IN DEMAND FROM ONLINE SHOPPERS,
COMES A SURGE IN OPERATIONAL HURDLES FOR COMPANIES
LOOKING TO TAKE THEIR BUSINESS ONLINE.’’

– Tennille Bell,
National General Manager Sales

Download brochure

OUR E-COMMERCE BPO SOLUTION

Businesses require innovative ways to scale up their operations and scale down back-office expenses while taking their online presence to the next level.

BPO services can do exactly this, by taking over time-consuming and/or labour-intensive tasks at a fraction of the cost of full-time resources.

Outsource the following to drive your e-commerce efficiencies:

  • Warehouse management
  • Planning
  • Picking and packing
  • Customer support
  • Order processing
  • Deliveries
  • Inbound call responsesased productivity levels, without the permanent salary cost

PPO can help your business develop innovative solutions to achieve flexibility, agility, and cost efficiency, ensuring your customers always come back.

Meet the challenges experienced in e-commerce with Business Process Outsourcing (BPO).

South African consumers expect to be able to purchase everything and anything online and to have their orders delivered to them quickly and conveniently. However, executing the processes required to fulfil such online orders is costly.

We can drive efficiencies and provide flexible overhead costs in many of your current business processes, including:

  • Customer support
  • Deliveries
  • Inbound call responses
  • Logistics
  • Order processing

When it comes to e-commerce, customer service is the key differentiator to leadinthe market. A reputation for service excellence is compulsory for business growth and success. Our business process outsourcing (BPO) solutions help your e-commerce company balance your need to heighten efficiencies, curb costs and continue to deliver an exceptional experience to remain competitive.

Our country’s unique challenges

icon

Such a multi-step business model leaves ample opportunities for inefficiencies, which can lose repeat customers

icon

Executing the processes is a costly undertaking if staff are employed on a permanent basis

icon

Handling peak sales periods while meeting client needs leads to the failure of many businesses

Contact us for a e-commerce solution that is strategic and compliant, contact PPO today for your outsourced solutions.

Submit your enquiry below:

       

    Close Menu